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YOUR RIGHTS AS A PATIENT AT PULAI SPRINGS HEALTHCARE CENTRE

At Pulai Springs Healthcare Centre,your right as a patient are our priority.This includes transparency regarding your medical condition and treatment, access to your medical records,clear explanations of costs and other matters related to our services.



As a patient at Pulai Springs Healthcare Centre,you have the right to : 


  • Receive safe, effective treatment that meets professional standards.
  • Receive explanations about diagnosis, procedures, risks, treatment duration, and post-care instructions.
  • Personal and medical information will remain confidential unless disclosure is permitted by law or authorized by the patient.
  • Provide consent before any procedure, except in emergencies.
  • Receive care in a clean, safe, and comfortable environment.
  • Receive information about follow-up appointments, medications, and home care instructions.
  • Make complaints or suggestions about services without discrimination.


In ensuring our patients receive the best possible person-centrist health care services at our Centre, in return for receiving medical care and attention, the patient is expected to do their best to meet the following responsibilities during their visit at the centre.


  • Give accurate health details, medical history, and current medications.
  • Comply with treatment plans, take medications as prescribed, and attend follow-up appointments.
  • Arrive on time or inform in advance if unable to attend.
  • Respect the rights, privacy, and safety of others.
  • Follow policies such as no-smoking areas and operating hours.
  • Keep the environment clean and avoid damaging equipment.
  • Settle medical bills or insurance claims within the given time frame.